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Frequently Asked Questions (FAQ)
Check this FAQ section for answers to our guests' most frequently asked questions. You will find useful information on services, facilities, reservations, cancellation policies and much more.
Stay
How can I book a stay at Orsini Resort?
You can book your stay using the online reservation system. Alternatively, you can contact our front desk via email or phone for assistance.
What are the check-in and check-out times?
Check-in is available from 14:00 and check-out must be done by 11:00. If you have special needs, please contact us in advance to try to accommodate your requests.
Can I change or cancel my reservation?
Changes or cancellations are possible according to the cancellation policy provided at the time of booking. Please contact us directly for assistance and to check your options.
What types of suites are available?
Orsini Resort presents the elegant Deluxe suites and the exclusive Prestige suite. Each suite is equipped with king-size beds, whirlpool baths and all the necessary amenities for a relaxing stay.
Can I request an extra bed?
Yes, you can request an extra bed at no extra cost when booking or during your stay.
Is the resort accessible for people with disabilities?
Yes, the resort is designed to ensure accessibility for all our guests. We have suites and common areas accessible to people with reduced mobility.
Can I bring my pet to the resort?
Orsini Resort is pet-friendly. Please contact us before booking for more details on our pet regulations.
Services & Relax
What services does the resort offer?
The wellness services currently available are massages and yoga sessions. Two versions of massage are available, namely Californian massage and Deep Tissue.
How can I book a massage or treatment?
You can book a massage or treatment directly when booking your stay, or by contacting reception during your stay.
Food service
What food services options are available?
We offer gourmet food service, with dinner prepared live by our chef, a rich menu exalting typical Irpinian products, and a selection of savoury and sweet artisan creations for your breakfast. There is also the possibility of a delicious wine tasting in our Roman wine cellars.
Is it possible to dine in our suite?
Yes, we offer a room service that allows you to enjoy dinner in the comfort of your suite. You can book this service by contacting reception directly.
Can I request a customised menu for specific dietary requirements?
Of course! Our restaurant is able to offer customised menus for special diets, food allergies and special preferences. Please inform us in advance to ensure the best service.
Activities
Does the resort offer activities or excursions?
Yes, we offer a range of experiences for our guests. Check out our dedicated page to discover all the options available.
Can I book an activity in advance?
Yes, please book your experiences directly when booking your stay or contact reception for more information.
Can I receive a refund for my booking?
Refund policies depend on the booking conditions. Please review the details at the time of booking or contact us directly for more information.
If you do not find the answer you are looking for, our reception team is always at your disposal, ready to assist you with professionalism and courtesy from 8 a.m. to 11 p.m. at +39.0825449786 or by writing to info@orsiniresort.it.
