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Frequently Asked Questions (FAQ)
Check this FAQ section for answers to our guests' most frequently asked questions. You will find useful information on services, facilities, reservations, cancellation policies and much more.
Stay
How can I book a stay at Orsini Resort?
You can book your stay using the online booking system. Alternatively, you can contact our reception by email or via WhatsApp for assistance.
What are the check-in and check-out times?
Check-in is available from 14:00 and check-out must be done by 11:00. If you have special needs, please contact us in advance to try to accommodate your requests.
Can I change or cancel my reservation?
Changes or cancellations are possible according to the cancellation policy provided at the time of booking. Please contact us directly for assistance and to check your options.
What types of suites are available?
Orsini Resort presents its elegant Deluxe Suites and the exclusive Prestige Suite. Each suite features king-size beds, whirlpool baths and all the amenities you need for a truly relaxing stay.
Can I request an extra bed?
Yes, you can request an extra bed at no extra cost when booking or during your stay.
Is the resort accessible for people with disabilities?
Yes, the resort is designed to ensure accessibility for all our guests. We have suites and common areas accessible to people with reduced mobility.
Can I bring my pet to the resort?
Orsini Resort is pet-friendly. Please contact us before booking for more details on our pet regulations.
Services & Relax
What services does the resort offer?
The wellness services available include massages and spa experience.
How can I book a massage or a spa treatment?
You can book a massage, a treatment or a spa package by messaging us directly on WhatsApp or by contacting reception during your stay.
Are there any wellness packages available for two people?
Yes, we offer a range of packages designed for couples, ideal for sharing a moment of relaxation and wellbeing. You can view all our dedicated packages here.
Food service
What food services options are available?
We offer gourmet food service, with dinner prepared live by our chef, a rich menu exalting typical Irpinian products, and a selection of savoury and sweet artisan creations for your breakfast. There is also the possibility of a delicious wine tasting in our Roman wine cellars.
Is it possible to dine in our suite?
Yes, we offer a room service that allows you to enjoy dinner in the comfort of your suite. You can book this service by contacting reception directly.
Can I request a customised menu for specific dietary requirements?
Of course! Our restaurant is able to offer customised menus for special diets, food allergies and special preferences. Please inform us in advance to ensure the best service.
Gift Card
What types of gift cards are available?
There are three types of Gift Card available, designed to meet a range of needs:
- Gold Gift Card: includes the Deluxe Package, with access to the spa and a massage.
Price: €110.00 - Silver Gift Card: includes the Ritual Programme, with access to the spa.
Price: €70.00 (currently on offer at €60.00) - White Gift Card: includes a massage of your choice. The price varies depending on the treatment selected.
How can I buy a gift card?
You can purchase your Gift Card directly at Orsini Resort, paying by card or in cash. Alternatively, you can request one easily via WhatsApp: we’ll prepare a digital voucher in PDF format for you to give as a gift, payable by bank transfer.
Is the gift card valid for a specific period?
The validity of the Gift Card and how to use it are stated directly on the voucher at the time of purchase.
If you can’t find the answer you’re looking for, our reception team is always on hand to assist you professionally and courteously from 8.00 am to 11.00 pm. Please contact us via WhatsApp or by email at info@orsiniresort.it
